Refund policy
Refund Policy
We offer a 14-day return period, meaning you have 14 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as received — unworn or unused, with original tags attached, and in its original packaging. Proof of purchase is required.
To start a return, please contact us at calablanca.es@gmail.com. Returns must be requested and approved before being sent back. Items returned without prior authorization will not be accepted.
If you have any questions regarding returns, you can always reach us at calablanca.es@gmail.com.
Damages or Issues
Please inspect your order upon arrival. If your item is defective, damaged, or you received the wrong item, contact us immediately so we can review the issue and make it right.
Exceptions / Non-Returnable Items
Certain items are not eligible for return, including perishable goods, custom or personalized products, personal care items, and hazardous or flammable materials. Sale items and gift cards are non-refundable. If you are unsure whether your item qualifies, please contact us before submitting a return request.
Exchanges
The quickest way to receive a different item is to return the original item first. Once your return is approved, you may place a new order for the replacement item.
European Union 14-Day Cooling-Off Period
For orders shipped to the European Union, customers have the right to cancel or return their order within 14 days of delivery, without providing a reason. Items must be returned in their original condition, unworn or unused, with tags, original packaging, and proof of purchase.
Refunds
Once we receive and inspect your return, we will notify you of the approval status. If approved, your refund will be issued to the original payment method within 10 business days. Processing times may vary depending on your bank or payment provider.
If more than 15 business days have passed since your refund was approved, please contact us at calablanca.es@gmail.com.
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